Instructor
Cognovera
Description
The ITIL 4 Foundation Certification Training introduces participants to modern IT service management, aligning IT services with business needs. This course covers the ITIL 4 framework, service value system, guiding principles, and core management practices to help professionals improve efficiency, deliver value, and enhance customer satisfaction. Through real-world examples and exam-focused preparation, learners will gain the knowledge and confidence to successfully pass the ITIL 4 Foundation exam and apply ITIL principles in their workplace.
Curriculum
Week 1 – Introduction to ITIL 4 & Service Management Concepts
Week 2 – Service Value System & Service Value Chain
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6
Day 6: Service value system components -
7
Day 7: Understanding the service value chain
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8
Day 8: Activities in the service value chain (Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support)
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9
Day 9: Relationships between service value chain activities
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10
Day 10: Applying the service value chain to real-world scenarios
Week 3 – ITIL Practices & Processes
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11
Day 11: Overview of 34 ITIL management practices
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12
Day 12: Key practices: Change enablement, incident management, problem management
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13
Day 13: Service desk, service level management, continual improvement
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14
Day 14: Relationship management, information security management
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15
Day 15: IT asset management, monitoring & event management
Week 4 – Exam Preparation & Mock Tests
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16
Day 16: Review of ITIL principles and key concepts
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17
Day 17: Practice questions – Service value system & guiding principles
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18
Day 18: Practice questions – ITIL practices & processes
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19
Day 19: Full-length mock exam & discussion
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20
Day 20: Final revision tips, certification exam strategy, and Q&A
FAQ
1. What is ITIL 4 Foundation?
ITIL 4 Foundation is the entry-level certification that covers the ITIL framework and best practices for IT service management.
2. Is this course accredited?
Yes, the training is aligned with AXELOS guidelines for ITIL 4 Foundation.
3. Do I need technical IT knowledge to join?
No. The course is designed for both technical and non-technical professionals in IT service management.
4. Will this course prepare me for the ITIL 4 Foundation exam?
Yes. It includes exam-focused content, mock tests, and preparation strategies.
5. What career opportunities can ITIL 4 certification bring?
It opens roles in IT service management, service desk leadership, and IT governance, and is recognized globally by employers.
Announcement
Skills You Will Learn in This Course
- Understand ITIL 4 concepts, principles, and terminology
- Apply the ITIL 4 service value system and service value chain
- Identify and implement ITIL management practices effectively
- Align IT services with business objectives for value delivery
- Prepare for and successfully clear the ITIL 4 Foundation exam
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